Careers Profiles

Police Community Support Officer (PCSO)

Police community support officers (PCSOs) work alongside the police in a supporting role, providing a visible presence in the community and helping them tackle antisocial behaviour.

They patrol their local area, provide assistance and deal with incidents which don’t require full police powers. They may also carry out tasks such as house-to-house enquiries, directing traffic and stewarding public gatherings such as sports events and demonstrations.

Much of the work of a PCSO will be outside, patrolling residential areas on foot. They may also be asked to attend meetings and give talks to community groups about crime prevention.

A uniform is provided and PCSOs are given radios to keep in contact with colleagues or call for assistance when needed.

The skills and experience you need

Individual police forces set their own entry requirements, but generally you do not need specific academic qualifications. Selection is based on application and interview, but there are also likely to be medical and fitness requirements.

You will need excellent communication and listening skills, the ability to remain calm under pressure and in difficult situations, and you must be confident enough to deal with any member of the public.

PCSOs also need to be alert and observant, have a tolerant and sympathetic attitude, and be able to make difficult decisions with confidence.

You must also be able to keep accurate records and notes.

Likely types of employer

  • PCSOs are employed and managed by local police forces
  • The post can be used as a stepping stone into other police staff careers or can lead to opportunities to train new PCSOs

Salary ranges

Starting salaries are about £15,000 per year, but depending on the area, they can be as high as £20,000. On top of this you may also be paid a shift allowance.

More information